The short version. Our work is custom and priced in a written proposal. Billing mistakes are always refunded. Everything else follows the agreement you sign, and if something we promised is not delivered, we fix it or make it right.
1. Your agreement comes first
Every engagement with Innovat3 Solutions LLC (“INNOVAT3,” “we,” “us”) is priced and described in a written proposal, statement of work, or agreement (a “Client Agreement”). This policy explains how we handle refunds in general. If your Client Agreement says something different, your Client Agreement controls.
2. Billing errors
If we charge you twice, charge the wrong amount, or charge you after a cancellation has taken effect, tell us and we will refund the difference in full once we confirm it.
3. Project work
Projects such as websites, custom apps, automations, and consulting are billed as your Client Agreement sets out, usually in stages. Payments cover work as it is performed, so fees for work already completed are not refundable. If you cancel a project, you pay for the work done up to the cancellation, and any prepaid amount for work not yet started is refunded or credited as your Client Agreement provides.
If you believe a deliverable does not match what your Client Agreement describes, tell us in writing. We will fix it first. If we cannot, we will agree with you on a fair refund or credit for the part that was not delivered.
4. Monthly services
Ongoing services, such as voice agents, messaging, review management, hosting and maintenance, and marketing retainers, can be cancelled with the notice your Client Agreement sets out. We stop billing once the cancellation takes effect. Fees for a billing period that has already started are not refunded unless your Client Agreement says otherwise.
5. Third-party costs
Some costs are paid to other companies on your behalf, such as advertising spend, software subscriptions, phone numbers, call and message usage, AI usage, domain names, and licensed media. Once those costs are incurred we cannot refund them, but if a provider refunds or credits us, we pass it on to you.
6. How to ask for a refund
Email support@innovat3solutions.com with your invoice number and a short description of the issue. We reply within 10 business days. Approved refunds go back to the original payment method, and your bank may take a few more days to show them. Please contact us before disputing a charge with your bank, since we can usually resolve it faster directly.
7. Contact
Innovat3 Solutions LLC
4950 SW 72nd Ave, Suite 214, Miami, FL 33155
Email: support@innovat3solutions.com