The short version. This website does not use cookies, analytics, advertising pixels, or any other tracking. Every form on it opens your own email app, so we only receive what you choose to send. We never sell your personal information.
1. Who we are
This website, innovat3solutions.com, is operated by Innovat3 Solutions LLC (“INNOVAT3,” “we,” “us”), a business automation and technology company based in Miami, Florida. Questions about this policy go to support@innovat3solutions.com.
2. What we collect
Information you send us
The contact, request, and newsletter forms on this site do not submit anything to a server. Each one opens your own email app with a prefilled message, and nothing reaches us until you press send there. When you do, we receive the email and whatever you wrote in it, which may include your name, email address, business name, website, phone number, and details about your business. The same applies when you email us directly or speak with us on a call.
Technical information
Like every website, ours is delivered by a hosting provider (Vercel). When you load a page, the provider processes technical information such as your IP address, browser type, the page requested, and the time of the request, in order to deliver the page and protect the site from abuse. We do not use this information to identify or profile you.
What we do not collect
No cookies, no analytics, no advertising or social media pixels, no session recording, and no device fingerprinting. Our fonts, icons, and scripts are served from our own domain, so loading this site does not send your information to font or script networks.
3. How we use it
- To reply to your message, answer your questions, and prepare a proposal you asked for.
- To deliver services you hire us for, under our written agreement with you.
- To send our newsletter, only if you asked for it.
- To keep the business records that accounting, tax, and other laws require.
- To protect our website, our clients, and our business from fraud and abuse.
4. How we share it
We do not sell your personal information, and we do not share it for targeted advertising. We share it only with:
- Service providers that help us run the business, such as email, website hosting, file storage, video calls, invoicing, and accounting, and only as needed for them to do that work.
- Professional advisers such as accountants and lawyers, under a duty of confidentiality.
- Authorities, when the law requires it or when needed to protect someone's rights or safety.
- A buyer or successor, if our business is sold or reorganized, who must continue to protect it as this policy describes.
5. Systems we build for clients
When we build or run systems for a client, such as voice agents, text messaging, review requests, customer databases, or dashboards, we may handle information about that client's own customers. We do so on the client's behalf and under our written agreement with them. In that role the client decides how the information is used, and the client's privacy policy applies to it. If you are a customer of one of our clients, please contact that business directly; we will help them answer your request.
6. Our newsletter
We send the newsletter only to people who ask for it. Every issue includes a way to unsubscribe, and replying “unsubscribe” to any issue works too.
7. How long we keep it
We keep inquiry emails for as long as we need them to respond and follow up, client records for the length of the relationship plus the period that tax and other laws require, and newsletter addresses until you unsubscribe. After that we delete the information or keep it only in a form that no longer identifies you.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of storage or transmission is completely secure, and ordinary email is not end-to-end encrypted. Please do not send passwords, payment card numbers, Social Security numbers, or health information through our forms or by email.
9. Your choices and rights
Wherever you live, you can ask us to tell you what personal information we hold about you, correct it, delete it, give you a copy, or stop sending you marketing email. Email support@innovat3solutions.com and we will respond within 30 days. We may need to confirm your identity first, and we may keep information the law requires us to keep. We will not treat you differently for making a request.
Some laws, including certain US state privacy laws and the GDPR, give you specific rights and let you appeal our decision or complain to a regulator. Where those laws apply to us, we honor them. Because we do not track visitors or sell or share personal information for advertising, there is nothing for a Global Privacy Control or Do Not Track signal to switch off, and we treat either signal as a request to opt out.
Visitors in the European Economic Area and United Kingdom
We process your information to take steps you request before entering a contract and to perform our contract with you; for our legitimate interests in answering inquiries and running and securing our business; with your consent for the newsletter, which you can withdraw at any time; and to meet legal obligations. We are based in the United States, so information you send us is processed there. You can complain to your local data protection authority.
10. Children
This website is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.
11. Other websites and the client portal
This site links to other websites, including client websites in our portfolio and social networks. Their own privacy policies apply. The client portal at app.innovat3solutions.com is a separate application for clients, governed by the client's agreement with us and the notices inside the portal.
12. Changes to this policy
If we change this policy, we will update it here and change the date at the top. If a change materially affects how we use information you already gave us, we will tell you before it takes effect.
13. Contact
Innovat3 Solutions LLC
4950 SW 72nd Ave, Suite 214, Miami, FL 33155
Email: support@innovat3solutions.com